Kazhinji, kutaurirana mukati mekambani kunofanirwa kukurumidza uye kushanda, kugadzirisa zvemukati manejimendi uye hukama nevatengi; chinhu chakakosha chinodiwa kuti ukwanise kukwikwidza pamwe nekwaniso yekubudirira. Neichi chikonzero, nhasi tinokupa iwe chii chinonzi switch switchboard nemabasa ayo.
Dzidza nezve iyo chaiyo switchboard nemabasa ayo.
Chii chinonzi Virtual PBX?
Una chaiyo switchboard, iri IP yakavandudzwa nhare, inozivikanwawo se "VoIP" nechidimbu cheIzwi pamusoro peIP muChirungu, iyo inobvumidza makambani kuita chero mhando yehunyanzvi manejimendi nemafoni avo kuburikidza nehungwaru masevhisi, ayo anoshandisa netiweki yedata kufambisa kukurukurirana. nenzwi.
Ichi chishandiso chiri mukati memaseva evanopa, uye basa rayo guru nderekuchengetedza uye kushanda kwayo, saka uchafanira kungobatana neInternet kuti uwane iyo, kungave kubva pakombuta, foni yeApple kana chero chimwe chinhu. Nenzira iyi, kuitiswa kwayo hakukodzeri kutengwa kwechero michina kana kuumbwa kwemitsetse.
Nekuti zvivakwa izvi zvinotipa sarudzo yekugadzira nhare inoenderana nezvinodiwa nemabhizinesi edu munguva pfupi, pasina kukosha kweruzivo rwepamberi rwekuishandisa, uye ichipa mukana wekuve nenhare chiteshi chero kupi zvako pasi, makambani mazhinji anotamisa masevhisi avo kuita ichi chishandiso.
Mabasa
Vese vanoshanda veVoIP vane nzira dzakasiyana siyana dzekushandisa uye mutengo webasa rePBX mugore, zvisinei, isu tinowana maturusi akati wandei anoshandiswa zvakanyanya mune mazhinji awo, senge izwi menyu system (IVR); inogona kupindira uye kutumira mafoni; ane kugona kunyora hurukuro; pamwe nemamiriro uye asina mvumo kufona kuendesa mberi uye kuwanda kwezvinhu zvinobatsira.
Ese aya mabasa anogona kuve akagadziriswa kuburikidza neiyo setup wizard inowanikwa mune yemushandisi online account. Saizvozvo, mabhatibhodi chaiwo anopa mamwe masevhisi, senge mavhidhiyo mafoni, mameseji chat kana kugona kuwedzera vamwe vanhu muhurukuro inoshanda.
Zvakanakira Virtual PBX
Imwe yemabhenefiti makuru eiyo chaiyo switchboard, kuwedzera kune mikana mikuru, ndiyo inobata nemhando yekubatana nemushandisi uye nemitengo yekumisikidza, izvi zvinoita kuti ive sarudzo yakanyanya kushandiswa kupfuura yepanyama switchboard yechinyakare.
Kubatanidzwa neCRM
Kugonesa manejimendi anoshanda zvakanyanya ekushambadzira, kutaurirana kwekushambadzira uye mushure mekutengesa sevhisi kana sevhisi, iro switchboard yegore rinotibvumidza iko kusanganisa kuri nyore neakakosha maCRM masystem, akadai seBritix24 CRM.
Pakati pezvakanaka zvakawanda zveiri basa, isu tinowana mukana wekuve neanobuda mutengi kadhi ine inopinda kufona, uye zvinotsausa kuna maneja anotarisira, iko otomatiki kugadzirwa kwekutaurirana sekutaurirana kunoitika, kuburitsa huwandu hwehuwandu uye mukana rekodhi kufona.
Zvimwechetezvo, nekupihwa kunzwisisika kwekubatsira kwemeseji masevhisi mukati mekutaurirana kwekambani, iyo chaiyo nhare sevhisi inotipa kusangana pamwe nevashandisi vakavhurika vakakura kwazvo pasirese, senge Teregiramu, Facebook Messenger uye Slack.
Kubatanidzwa uku kunotipa mukana wekutambira zviziviso zvinobatsira kuchirongwa chekutumira mameseji chiriporipocho, senge maSMS ekuzivisa kune imwe nhamba yenhare kana ruzivo rwekukurumidza panhare dzinenge dzashaikwa, zvichitibvumira kufona zvakare.
Kuchengetedza mukumisikidza uye kugadzirisa
Nekuda kwekukwirisa kwekutanga kwekuisa mitengo kweakajairwa switchboards (yakatorwa kubva mukuwana iyo Hardware, kubhadhara iyo yekumisikidza uye kuhaya iyo SIP Trunk masevhisi), vabatsiri vefoni vari mugore vanokodzera kushoma kwekutanga mari, inongotengwa pakutenga IP mafoni uye mukati nenzira imwecheteyo kuhaya mupi.
Kune rimwe divi, nepo kutarisirwa, kuchengetedzeka kwako uye kumisikidzwa kwemaswitchboard emuviri kunofanirwa kuve nehunyanzvi hwakamisikidzwa mukambani yauinayo kana masevhisi emakondirakiti kunze kwekambani, kune rumwe rutivi, patinotaura nezve izvo zviripo, vachave vanoshanda avo vari pamusoro pezviitiko zvese izvi.
Neiyi nzira, iko kushanda kukuru kweiyo chaiyo switchboard inotarisana nekugadzirisa mafoni mukati memapaketi e data ayo anotapuriranwa kuburikidza neInternet kudzamara zvadzvanywa neanogamuchira, izvo zvinobatsira kudzikisa mutoro padandemutande yenzira dzakanakisa dzekudzora mutengo. yekufona.
Geographic kushanduka
Iwo mukana wekuti IP nhare ichagadziriswa kune zvinodiwa nemakambani uye zvavanoda, zvinobatsira kufambisa mashandiro emukati uye kusimudzira kudyidzana kwavo. Nekuti neiyo PBX sevhisi mugore, iwo ekuwedzera anotaurirana nePBX kuburikidza nepamhepo, saka zvinokwanisika kuve nemahofisi uye kufonera zviteshi chero kupi zvako pasi, kure kana kwete.
Kana chinyorwa chedu chakakubatsira iwe, tinokukoka iwe kuti uone webhusaiti yedu, kuti uwane rumwe ruzivo rwunogona kubatsira zvakanyanya, senge Iyo ramangwana rechokwadi chairo Unyanzvi! Kune rimwe divi, tinokukoka iwe kuti utarise vhidhiyo inotevera kuitira kuti iwe uzive zvakakosha ruzivo pane iyi nyaya.